CUSTOMERFAQS

CUSTOMERFAQS

CUSTOMERFAQS

FOOT ORTHOTICS

Yes, you do need a prescription for custom foot orthotics. Our Pedorthists hold membership with the Pedorthic Association of Canada (PAC) which requires that all orthotic clients have a prescription from a health care provider. A health care provider can include a medical doctor, general practitioner, sports medicine practitioner, physiotherapist or occupational therapist. The prescription can include the client’s diagnosis and prescribed product. Also, many extended medical plans will require a prescription for reimbursement.

Yes. You need to book an appointment, with one of our Pedorthists, to ensure they have enough time to thoroughly review your needs and answer your questions.

We book you a 45-60 minute appointment to allow enough time to complete a thorough assessment. This includes a full history, range of motion testing, gait assessment, and various functional tests to determine the source of injury or dysfunction. At the end of the assessment, the pedorthist will discuss your options and suggest what device is most suitable for you. If appropriate, we take a 3-D impression of your foot for custom foot orthotics.

1. A prescription/referral from a healthcare provider
2. Footwear which is worn most often or is problematic when wearing
3. Shorts or pants that roll above the knee
4. A method of payment

The average cost of a pair custom foot orthotics is $485-$550. Upon casting, we ask for a $250 deposit.

Should you decide not to proceed with a custom foot orthotic, a consultation fee of $100.00 plus applicable tax will be required. This fee can be applied towards custom foot orthotics at any point within 6 months of the assessment date.

As we do not bill extended medical plans directly, you will need to check with your provider with regards to your coverage and the documentation necessary for reimbursement.

It takes approximately two weeks to make your orthotics. At your fitting appointment we will make sure your orthotics are comfortable to wear and fit your shoes appropriately.

It is best to dampen a cloth, with lukewarm water and liquid soap, and gently wipe the surface. Then let them air dry.

Adjustments for fit, function, and comfort are free of charge for 1 year from the date of purchase.

Hard components should last for the functional life of the device (3-5 years). Soft components will wear at varying rates. We can repair soft components, while you wait or in a few business days, for a nominal charge.

When you first stand and walk with your new orthotics, you should feel firmly supported with noticeable contact under your foot. This sensation may feel unusual but not uncomfortable.

Yes, but you need to introduce them slowly during a break –in period as follows:
• Do not wear your new orthotics during strenuous physical activity in the first week.
• Slowly incorporate them into these activities during the second week of wear.
• In the event that you experience any significant discomfort, simply remove your orthotics from your footwear and resume a gradual break-in routine the following day, increasing your daily wearing time by only 30 minutes each day.

If you have completed the break-in period and are still feeling discomfort, we want to see you. We are committed to working with you and your health care professional team to achieve a lasting comfortable outcome. Please call us or book an appointment online to review the cause of discomfort and make the necessary adjustments.

If your orthotics are working well and you want an exact duplicate pair, call our clinic and we can order you another pair without an appointment. We also offer a 25% discount. In the event you’re wanting changes to the orthotics than we recommend booking an appointment to discuss those changes.

CUSTOM KNEE

Yes, you do need a prescription. A prescription from your health care provider will provide us information about the severity and the type of injury. Knowing this is critical in determining the appropriate product. Also, many extended medical plans will require a prescription for reimbursement.

Yes. It is beneficial to book an appointment to have one of our trained Brace Fitters assess and measure you.

You will need to bring a pair of shorts, your prescription from your health care provider and a method of payment for the deposit.

Custom knee braces range in price from $1500-$2000. We require a 50% deposit before placing your order.

Many extended health plans include coverage for custom knee braces. However, as we do not direct bill, you will need to check with your provider with regards to your coverage and the documentation necessary for reimbursement.

A custom knee brace takes into consideration your sport or activity and your specific anatomy such as height, weight, leg circumference, leg contour and joint angle ensuring ideal fit and support.

MEDICAL COMPRESSION

A therapy which uses an elasticised garment, usually socks or stockings, to gently squeeze the vein walls for the improvement of blood flow and reduction of swelling.

Yes, you need a prescription for medical compression therapy. A prescription will provide us information about your diagnosis and the compression pressure your health care practitioner recommends. Also, many extended medical plans will require a prescription for reimbursement.

Yes, our Certified Sigvaris Fitter will need to measure you for the appropriate size and length of compression sock or stocking. A Certified Sigvaris Fitter is someone who has had additional compression therapy training to assist in optimal sizing, fitting and appropriate product recommendation. For a best fit, we ask that you book your appointment as early in the morning as possible when swelling in minimal.

Medical compression therapy can range between $90-$200 depending on the style and length of the compression sock or stocking. Once you are sized and have chosen from the wide variety of styles, materials and colours we will ask for a 50% deposit. Your order will typically arrive within 3 business days. After which we will call you to schedule a fitting appointment.

As we do not bill extended medical plans directly, you will need to check with your provider with regards to your coverage and the documentation necessary for reimbursement.

You will need to bring a pair of shorts, your prescription from your health care provider and a method of payment for the deposit.

The compression is guaranteed for 6 months. After this period of time the manufacturer cannot guarantee the prescribed compression level.

If your socks or stockings are working well and there haven’t been any changes to your health or measurements, than ordering another pair is easy. Call the location you ordered your initial pair from and we can order you another pair without an appointment. We will ask for a 50% deposit upon ordering. If you are uncertain we ask that you make an appointment to discuss your questions or potential changes.

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APPOINTMENTS

An appointment is required for all custom foot orthotics, custom knee braces , ankle foot orthotics (AFOs), performance gait analysis, diabetic foot care products, custom shoes, custom toe cradles, and medical compression therapy.

There are two ways to book an appointment with us: online or over the phone. To book online, visit our appointment page to determine the types of appointments available at our various locations. If you prefer to book over the phone, please call 604.568.0875 and one of our staff will be happy to help.